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Terms & Conditions

You can stay at home comfortably to enjoy this convenient e-shopping. We provide free delivery for every single purchase reach to certain amount.

 

Secure Shopping

To ensure customer to have a safe and enjoyable e-shopping, we use the Secure Sockets Layer (SSL) security encryption technology to ensure that your private information will not be exposed or stolen by the third party.

Protecting your privacy is of our utmost importance. We are committed to provide maximum protection to your personal information and guarantee not release or sell to the public. Please kindly be acknowledged the security features that we have adopted are adequate for all your convenient and safety e-shopping.

 

Notice

1. Please register as a member before placing an order. Please be sure to provide required information to complete the membership and enjoy our quality service.
2. Due to the auto-operation of every purchase order, you cannot make any cancellation or change after the order is confirmed.
3. Once you have become our member, you are entitled to enjoy our membership benefits. We will send the promotion news and consumption information to you occasionally. If there are any changes in your contact information, please update it on you “Account Information” and notice us at your earliest convenience.
4. Please be noted that product shootings in aster.com.hk may be affected by the environment and light effect.
5. Due to the regional freight and currency exchange policy, the products and product price that showing in aster.com may vary from Aster Cosmetic Centre. Please refer to the HK$ for local order and US$ for the overseas orders.
6. aster.com.hk provides convenient and prompt delivery service. Free shipping police divided to 4 categories. Please refer to “Delivery Service” for details.。

 

Payment Methods

Alipay
Direct Deposit
Merchant name: ASIA COSMETICS ENTERPRISE CO., LTD
BANK OF CHINA: 012-692-1-002333-9 (HK$)
HANG SENG BANK: 024-286-5-191478 (HK$)
Fax or email the Deposit Receipt with your Name & Order Number to 'aster.com.hk' at (852) 2997-7018 or onlinesales@aster.com.hk, after deposit the total amount to accounts.
Cheque
Sign a cheque in Hong Kong Dollars and payable to "ASIA COSMETICS ENTERPRISE CO., LTD" with clearly stated your name and order number at the back and attention to aster.com.hk.
Address: ROOM 510-519,NEW TECH PLAZA, 34 TAI YAU STREET, SAN PO KONG, KOWLOON, Hong Kong
Telegraphic Transfer
Fax or email the telegraphic transfer receipt with your Name & Order Number to 'aster.com.hk' at (852) 2997-7018 or onlinesales@aster.com.hk, after telegraphic transfer the total amount to accounts.
Consumers are responsible for the entire transaction fee.
Merchant Name: ASIA COSMETICS ENTERPRISE CO., LTD
~ Bank Account (HK Dollar)
Bank: BANK OF CHINA (HONG KONG) LTD
Address: 35 TAI YAU STREET, SAN PO KONG, KOWLOON, HONG KONG
Account number: 012-692-1-002333-9
Swift code: BKCHHKHH
Bank: HANG SENG BANK LTD
Address: 18 CARNARVON ROAD, TSIM SHA TSU, KOWLOON, HONG KONG
Account number:024-286-5-191478
Swift code:HASEHKHH
~ Bank Account (US Dollar)
Merchant Name: ASIA COSMETICS ENTERPRISE CO., LTD
Bank: OCBC WING HANG BANK LTD
Address: G/F., 66-70 Tseuk Luk Street, San Po Kong, Kowloon, Hong Kong
Account number: 035-813-894701130 (USD)
Swift code: WIHBHKHH
~ Bank Account (RMB Dollar)
Bank: BANK OF COMMUNICATIONS (Zhong Shan Branch)
Account number: 622260 0750003 756507 (RMB)

 

Tax

Some countries may impose import tax for certain goods. We cannot guarantee whether your goods will or will not be required to pay custom taxes. Please be kindly noted that customers have the responsibilities to pay the tax or duties. If you refuse to pay and would like to return the order, you need return it to aster.com.hk within 10 days. We are required you to pay the original and returning shipping charge, handling fee and 15% of the value of products as re-stocking fee.

 

Exchange Policy

aster.com.hk is dedicated to provide the best service to customers. If there are any problems in the goods sold, such as damaged or incorrect, please notify us within 7 days in order to make the best arrangement for you.

You should send back the purchased goods. If the return is a result of our faults, we will pay the shipping fee. Otherwise, consumers are responsible for the shipping fee.

Each order can be returned for once. All matters regarding to the return policy, aster.com.hk remains the right of final approval and decisions.

Situation that we will not return the purchased goods:
1. Over 7 days after received the goods.
2. Being used and opened items.
3. Damaged goods.
4. Perfume, Special offer Product, Tester, Gift.

 

Return Order

Occasionally orders are returned to us as incorrect address, P.O Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID documents/ unable to make import declarations or parcel refused by recipient. When an undeliverable package returned to us, customer(s) may choose the below solution:

1. To cancel the returned orders
  Then we will issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee.
2. Re-ship the orders
  We will re-ship the orders out. However, we will charge 10% handling charge of the value of products and all the return and re-ship charges related would be undertaken by the customer(s).

 

All the information appears in aster.com.hk are protected by the Hong Kong & International copyright. Users are not permitted to copy and publish any or any part of the data.